I accidentally paid the invoice twice or paid too much, what should I do?

If you have accidentally paid the invoice twice or paid too much, please contact our customer service.

You can contact our customer service via the contact form Submit a request or by sending an email to customer.service.sfs@siemens.com.

If there is an extra payment on your account, we can issue a refund or apply the payment to your next invoice.

For a refund, please send a bank statement or screenshot of the account statement showing the company name, IBAN, and BIC/SWIFT codes.

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