How can we help?

The general VAT rate will rise from 24% to 25.5% from 1 September 2024.

Impact on the customer's rent:

If the rent is paid to the vendor as an advance payment for the full payment period before 1 September 2024, the 24% rate will apply to the sale.

If the rent is paid on or after 1 September 2024, the new rate of 25.5% will apply to the sale.

The old rate of 24% will therefore always apply to invoices paid before 1 September 2024, regardless of the length of the invoicing period.

The due date of the invoice sent to the customer determines the VAT rate on the invoice. The rate for invoices due on or after 1 September 2024 is 25.5%. If you wish to pay such an invoice during August, please contact our customer service to change the VAT rate.

We are pleased to announce, we are improving the availability of our customer service!

You can also reach us on WhatsApp: Siemens Financial Services 010 5113140.

You can reach us via WhatsApp at the same familiar phone number 010 5113140, weekdays 9am-3pm.
You can leave a message at any time and we will reply within our opening hours.

How is security ensured?

We use a verified corporate account.
Your customer is identified by a phone number. In addition, you will be asked to provide either your contract number, business ID or customer number.
Safe and secure connection.
Without sufficient authentication information, we can only provide general advice.

Do you have any questions? Ask us on WhatsApp now!

 

We would like to inform, our bank account has changed, and our new account details are:

IBAN: FI03 8143 9710 0092 44
BIC: DABAFIHH

Unfortunately, some e-invoicing operators remove the text of the change from the latest invoice:

***HUOM! New Iban and Swift/BIC: Danske Bank FI03 8143 9710 0092 44 DABAFIHH***.

Please contact us on asiakaspalvelu.sfs@siemens.com if you need official documentation of the change.

Please also note that the change is effective as of 1 July, i.e. for invoices with a due date of 1st of July. For earlier invoices, our old account number will be used. 

Our customer service is exceptionally closed by phone during week 4. However, we serve via email.

Otherwise, during January, our customer service is available by phone on Mondays and Fridays from 09:00 to 12:00. Our phone service is closed from Tuesday to Thursday.

We also respond to emails outside of phone hours, approximately from 07:00 to 16:00.

Our billing methods are e-invoice, e-invoice or invoice sent by post.

If you wish to update your billing method, you can do so by writing to us at asiakaspalvelu.sfs@siemens.com or by messaging us via web form Submit a request with your new billing information.

You can find the general terms and conditions on the back of your contract. Sometimes the general conditions are attached to your contract in a separate document. Different contracts have different terms and conditions.

You can request a copy of the general terms and conditions of your contract from our customer service by sending an email to asiakaspalvelu.sfs@siemens.com.