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We are pleased to announce, we are improving the availability of our customer service!
You can also reach us on WhatsApp: Siemens Financial Services 010 5113140.
You can reach us via WhatsApp at the same familiar phone number 010 5113140, weekdays 9am-3pm.
You can leave a message at any time and we will reply within our opening hours.How is security ensured?
We use a verified corporate account.
Your customer is identified by a phone number. In addition, you will be asked to provide either your contract number, business ID or customer number.
Safe and secure connection.
Without sufficient authentication information, we can only provide general advice.Do you have any questions? Ask us on WhatsApp now!
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Our customer service is currently available by phone from 09.00-15.00.
We also reply to e-mails outside our telephone hours around 07.00-16.00.
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We would like to inform, our bank account has changed, and our new account details are:
IBAN: FI03 8143 9710 0092 44
BIC: DABAFIHHUnfortunately, some e-invoicing operators remove the text of the change from the latest invoice:
***HUOM! New Iban and Swift/BIC: Danske Bank FI03 8143 9710 0092 44 DABAFIHH***.
Please contact us on asiakaspalvelu.sfs@siemens.com if you need official documentation of the change.
Please also note that the change is effective as of 1 July, i.e. for invoices with a due date of 1st of July. For earlier invoices, our old account number will be used.
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Our billing methods are e-invoice, e-invoice or invoice sent by post.
If you wish to update your billing method, you can do so by writing to us at asiakaspalvelu.sfs@siemens.com with your new billing information.
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You can find the general terms and conditions on the back of your contract. Sometimes the general conditions are attached to your contract in a separate document. Different contracts have different terms and conditions. You can request a copy of the general terms and conditions of your contract from our customer service by sending an email to asiakaspalvelu.sfs@siemens.com.