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Our customer service is available by phone from 9 AM to 12 PM.
We also respond to emails outside of phone hours, approximately from 7 AM to 4 PM.
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Phone number: 010 5113140
Email: asiakaspalvelu.sfs@siemens.com
E-invoicing address: 003720086972
Broker ID: 003723327487 (Broker Apix Messaging Oy)
OVT: 003720086972Business ID: 2008697-2
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Our billing methods are e-invoice, e-invoice or invoice sent by post.
If you wish to update your billing method, you can do so by writing to us at asiakaspalvelu.sfs@siemens.com or by messaging us via web form Submit a request with your new billing information.
The billing surcharge according to the service price list also applies to e-invoicing and email invoicing.
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You can find the general terms and conditions on the back of your contract. Sometimes the general conditions are attached to your contract in a separate document. Different contracts have different terms and conditions.
You can request a copy of the general terms and conditions of your contract from our customer service by sending an email to asiakaspalvelu.sfs@siemens.com.